Version: 2026-10-06
These Terms & Conditions govern the use of Vertex Aegys, a software platform provided by Vertex Aegys Technology ("Vertex"), by licensed insurance professionals ("Agents") and by the clients who use the private links an Agent sends. Agents accept these Terms, the Privacy Policy and the Agent Responsibility & Data Use Agreement before accessing the workspace; the acceptance is recorded with its date, time and document versions.
Vertex Aegys is a technology tool that facilitates the insurance sales and application process. Vertex is not an insurance carrier, agency or producer, does not sell or issue insurance, and does not provide insurance, legal, tax or financial advice. The licensed Agent remains responsible for recommendations, representations, licensing, suitability and compliance, and the applicable carrier is responsible for the product it issues. A submitted application is not an issued policy; coverage, premiums, benefits, riders and eligibility are determined by the carrier's documents and underwriting.
Private identity, banking and additional-document links are temporary and single-use: each link must be opened within a short period (currently 5 to 10 minutes, depending on the link type), and once opened the client has a limited time (currently 30 minutes) to complete it. After that, a new link must be generated. Verification codes may have a separate expiration period.
Social Security, bank account, routing and identification numbers are encrypted when captured, shown masked by default and revealed only through a logged action inside the Agent's workspace. Social Security and bank account/routing numbers are deleted automatically no later than 72 hours after a case is submitted, immediately when the Agent marks the application as sent to the carrier, or 24 hours after those fields were last entered if the case is not submitted. Identification numbers and identification-document images remain encrypted and access-controlled in the secure case workspace so the Agent can use them when a carrier requires identity documentation; they are not part of the 24/72-hour SSN/banking purge. Health, underwriting, family-history and background answers are encrypted at rest and are not included in PDFs or emails. Case files are not delivered by email; the Agent works each case inside the workspace.
Agents must hold an active license where they serve clients, obtain each client's consent before capturing their information, use it only for that client's application, protect their credentials and devices, and comply with the privacy and data-security laws that apply to them as insurance licensees. Information an Agent copies, transcribes, downloads, prints or shares outside Vertex Aegys is under the Agent's sole custody and responsibility.
Vertex maintains administrative and technical safeguards designed to protect information inside the platform. If Vertex confirms a security incident affecting an Agent's client information, Vertex will notify the Agent without undue delay and, where possible, within 72 hours of confirmation. Agents are responsible for any notices they owe to their regulators and clients.
The Professional plan is $39 per month per Agent, with a 14-day free trial. Payments are processed by Stripe and renew automatically each month until cancelled. Agents can cancel at any time from the billing portal; cancellation takes effect at the end of the period already paid.
Either party may end the subscription. Vertex may suspend an account immediately for misuse, unverified credentials or security risk. After termination, case data is deleted according to the retention rules described in the Privacy Policy.
To the maximum extent permitted by law, Vertex's total liability to an Agent for any claim is limited to the amounts the Agent paid Vertex in the 12 months before the claim, and Vertex is not liable for indirect, incidental, special, consequential or punitive damages, including lost sales, commissions or clients. This limitation does not apply where the law does not allow liability to be limited, such as fraud, willful misconduct or gross negligence.
The Agent will defend and indemnify Vertex against third-party claims, including claims by clients or regulators, arising from the Agent's misuse of the platform, violation of these Terms or applicable law, or handling of client information outside the platform.
support@vertexaegisinsurance.com